Thank you for visiting and shopping atScape-survival. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Due to the global pandemic, order processing can take up to 3-5 business days, in addition to the shipping time. Orders are not shipped or delivered on weekends or holidays. Thank you for your patience.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Please understand that the prices varies according to the shipment weight and location.
Due to the global pandemic, delays can occur. Thank you for your understanding.
Shipment costUSA / Non Continental USA*
12 -15 business days
Standard Insured Shipping
12 -15 business days
From $2.67 to $10,14
Standard Insured Shipping + Prioritized Order (Shipped First)
8 - 15 business days
From $5.32 to $16.14
* Non Continental USA is composed of all the following states/territories: American Samoa – Micronesia – Guam – Hawaii – Marshall Islands – Northern Mariana Islands – Palau – Puerto Rico – U.S. Virgin Islands – Armed Forced Americas – Armed Forces Europe – Armed Forces Pacific
Disclaimer: There is a well known case when the tracking info states that the product has been delivered, but the customer has not received anything yet. Since the global pandemic affected most postal services in most countries, most shipping problems occur after the product was delivered to the local post office, and this is something that we are not responsible of. If you choose standard shipping, you will not be covered for that matter and we will not provide with any refund., but we wanted to give you this option. If you chose this option, you are the one who should take care of that matter. If you chose one of our insured shipping methods, you will be covered in any case.
12 to 15 is an average estimation. Most of the time, shipping is faster due to our exceptional efforts, even in those hard times.
To reward good customers, shipping is Free for orders above $79 and insured in any case.
Shipment to P.O. boxes or APO/FPO addresses
Scape-survivalships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be sent to you a few business days after the order has been placed. Shipping tracking can be frustrating sometimes and we totally relate to that. This is why you will receive many updates to your email / phone number during the whole shipping period.
If we detect an anomaly in the shipping of your product, we will contact you.
We take that matter very seriously and want you to have the best experience with us. If in any case you have a concern, please contact us email@example.com we will do the maximum to help you with your demand. Communication is the key and we won’t let you go until you’re satisfied.
Customs, Duties and Taxes
Scape-survivalis not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Although we are not responsible for any products damaged or lost during shipping, we still want you to be satisfied with us. If a product is lost or arrived damaged, we will not over complicate the matter and will provide you with a full refund, plus a %50 discount if you still want to purchase from us.
Your satisfaction after a bad experience with our website is worth more than the money we can make on a purchase.
Please provide pictures of the damaged good and we will proceed for the refund.
1. Material: Choose Oxford cloth + glass fiber rod + metal joint, strong and durable. Waterproof, foldable and convenient are its features. 2. Puppies Size: 27.2* 27.2* 21.6 ”(L,W,H). Suitable for small pets, comfortable and warm. 3. Easy Assembly: No additional tools are needed, just unroll, insert a stick, connect, it's very simple, I guarantee you can learn it easily. 4. Strong: Tent poles are made of extra strong fiberglass, and they cross each other, make the pup-tent more durable and solid. Has a open door for easy air flow and puppies can freely access. 5. Service: The quality of our products is great, the logistics is fast, and the assembly is simple. It can be said that there is no need for after-sale, but we still provide to return and exchange and 24-hour online consulting services.